Implementation Support

Job Description

We are looking for a Support Analyst to provide support and more.

List of duties include but are not limited to:

• Liaise with end-users to gather the information required to support the problem or query being reported.

•  Good diagnostic and analysis skills are essential to resolve the kinds of questions you would be handling. 

•  A methodical and logical approach will make the difference between success and failure. The successful candidate will be able to work well under pressure and maintain a professional and customer focused approach at all times.

Job specifications, Standards and Requirements:

• Ideally you will be an excellent communicator with a proven support background and have had some exposure to ERP systems.

• We would expect you to have some experience of SQL queries and a simple knowledge of any programming language will be an advantage as is the need to work logically.

• Also important is the need to be proactive and dynamic with the ability to deliver results in a fast paced pressurized environment.

This is a fantastic opportunity to join an established and industry leading US based software house.

Excellent salary plus benefits.

Please send your CV to davidh2@prophet.co.uk or call David Houlihan on +44 (0)7931 954824